Terms of sale
PRODUCT AVAILABILITY AND DELIVERY TIMES
The available products offered on Oumaäti are considered to be in stock. Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
If the visible product is not available at the time of your visit, you can be informed by email of its availability by indicating your address in the reserved field.
We reserve the right to limit the number of orders per account for a given product.
Unless you want a replacement for an equivalent product, your unavailable order can be canceled at your request and you will be refunded if your bank account has been debited.
If the visible product is not available at the time of your visit, you can be informed by email of its availability by indicating your address in the reserved field.
We reserve the right to limit the number of orders per account for a given product.
Unless you want a replacement for an equivalent product, your unavailable order can be canceled at your request and you will be refunded if your bank account has been debited.
The delivery times are indicative. No penalty can be claimed if a delay is noted during an order.
MODALITY OF PAYMENT
Payments are made by credit card, via Paypal or Apple Pay.
We accept the following cards:
The buyer's account will be debited after validation of the order at the rate of the products ordered.
We accept the following cards:
- Visa ;
- MasterCard
- American Express
The buyer's account will be debited after validation of the order at the rate of the products ordered.
GUARANTEE
In accordance with articles L217-4 to L217-11 of the Consumer Code, the seller is obliged to deliver goods in conformity with the contract and to respond to any defects in conformity that exist during the delivery of the goods. These articles of law impose a guarantee of conformity to the seller. The guarantee of conformity is free. It is a legal and non-contractual obligation. The duration of the legal guarantee of conformity is therefore two years. This period starts from the date of taking possession of the goods.
To be in conformity with your order, the good must correspond to the description given on our site and have the qualities presented or present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling.
In this case, it is advisable to inform us in writing of the defects observed, by e-mail at the address: contact@oumaati.com or by post at the following address Oumaäti, Customer Service, 11 rue Madan - 40130 Capbreton and return the product(s) to us. If the lack of conformity is confirmed, we will exchange or repair the product according to the cost that it represents in accordance with Article L.211-9 of the Consumer Code.
In accordance with article L.211-11 of the French Consumer Code, the cost of return will be reimbursed to you, upon proof, after the return of your product if the lack of conformity is confirmed.
You are therefore invited to keep the receipts of your returns. Otherwise, if you do not attach your receipts, you will be reimbursed at the basic postal rate for the delivery of a package.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
In accordance with Article 1641 of the Civil Code, the seller is also responsible for the guarantee due to hidden defects of the thing sold that make it unsuitable for the purpose for which it was intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them.
The consumer must prove a latent defect, prior to the sale and preventing the use of the product.
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
Once the time limits for recourse to the legal guarantee of conformity and the guarantee of hidden defects have expired, the articles will be deemed to be in conformity and free of any apparent or hidden defect and no claim can be validly accepted by Oumaäti©.
Oumaäti© cannot be held responsible for the misuse and/or intensive use of the articles by the customer.
Similarly, Oumaäti© cannot be held responsible for the return of a competing product and/or one not sold on the Site by the customer. It is the customer's responsibility to return the correct item.
To be in conformity with your order, the good must correspond to the description given on our site and have the qualities presented or present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling.
In this case, it is advisable to inform us in writing of the defects observed, by e-mail at the address: contact@oumaati.com or by post at the following address Oumaäti, Customer Service, 11 rue Madan - 40130 Capbreton and return the product(s) to us. If the lack of conformity is confirmed, we will exchange or repair the product according to the cost that it represents in accordance with Article L.211-9 of the Consumer Code.
In accordance with article L.211-11 of the French Consumer Code, the cost of return will be reimbursed to you, upon proof, after the return of your product if the lack of conformity is confirmed.
You are therefore invited to keep the receipts of your returns. Otherwise, if you do not attach your receipts, you will be reimbursed at the basic postal rate for the delivery of a package.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
In accordance with Article 1641 of the Civil Code, the seller is also responsible for the guarantee due to hidden defects of the thing sold that make it unsuitable for the purpose for which it was intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them.
The consumer must prove a latent defect, prior to the sale and preventing the use of the product.
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
Once the time limits for recourse to the legal guarantee of conformity and the guarantee of hidden defects have expired, the articles will be deemed to be in conformity and free of any apparent or hidden defect and no claim can be validly accepted by Oumaäti©.
Oumaäti© cannot be held responsible for the misuse and/or intensive use of the articles by the customer.
Similarly, Oumaäti© cannot be held responsible for the return of a competing product and/or one not sold on the Site by the customer. It is the customer's responsibility to return the correct item.
PRICES
For sales within the EEC, the prices appearing in the catalog are prices including all taxes in euro taking into account the VAT applicable on the day of the order; any change of the rate could be reflected on the price of the products or the services. For sales outside the EEC, the prices listed in the catalog are prices excluding tax.
Oumaäti reserves the right to modify its prices at any time, it being understood, however, that the price listed on the website on the day of the order will be the only one applicable to the buyer.
The prices indicated include order processing fees, but not shipping and delivery fees for countries outside of France.
In case of an order to a country other than metropolitan France, you are the importer of the product(s) concerned.
Please note that for all products shipped outside the European Union and DOM-TOM, customs duties, local taxes, import duties or state taxes may be required.
These rights and sums are not the responsibility of oumaati.com. They will be at your charge and are your responsibility both in terms of declaration and payment to the authorities and competent bodies in your country.
You will only be entitled to a refund of the French VAT corresponding to the product(s) ordered if you meet the conditions required to benefit from a tax exemption.
We reserve the right to refuse any request for a tax refund that does not comply with the conditions specified in these terms and conditions of sale, as well as those required by the customs authorities.
Any request related to the tax exemption and/or the intra-Community VAT must be formulated after invoicing of the product(s) concerned.
If you live outside the European Union and TOM, that the product purchased is exported outside France, that the invoice is addressed to your address of residence and that you wish to benefit from a tax exemption, you can make a request for an export sales note to our services. The price calculated and mentioned on the invoice will be inclusive of all taxes. The goods that can be zero-rated are those that you have purchased for your personal needs at the tourist retail level and for which you can prove that they have been exported. Finally, the amount of your purchases must be greater than or equal to €175.00 (all taxes included) excluding participation in shipping costs and/or service offers and/or promotional offers.
We invite you to take note and to check beforehand the indispensable conditions to benefit from the exemption of French VAT.
You will have to make your request for an export sales note to our services, by e-mail or by mail.
You will have to provide some supporting documents before we issue the tax-free form: legible copy of both sides of an identity document (passport, residence permit, identity card, etc...), certificate on the honor (handwritten and identical to the model which will be communicated to you by the customer service) and a proof of residence abroad.
Following the study of these documents, an export sales slip with an identifying barcode will be issued by our services and sent to you by mail. After having your sales slip stamped by the Customs (PABLO terminal or Customs stamp), justifying the export within 3 months following the purchase and production of all the required documents, we will be able to refund you by transfer, the amount of the VAT due on the product(s) concerned. The time required to process this refund will vary between four (4) and six (6) weeks after receipt of your complete file.
In the event of non-compliance with the conditions and/or formalities, which are likely to change, we may refuse to issue the tax-free voucher.
The service and/or promotional offers that we may propose, as well as the contributions to the shipping costs, will not benefit from any possible tax exemption.
If you are a VAT-registered entity in another EU member state and you use the products purchased for your taxable activity, you should be able to reclaim the VAT charged by Oumaäti subject to compliance with the conditions set forth in the relevant EU VAT Directives.
Belgian and Luxembourg residents should note that the VAT of their country of residence is charged directly to them.
Residents of other member states will be charged French VAT unless they have provided Oumaäti with their intra-community VAT number prior to the invoice being issued.
In all cases discussed, this description assumes that the product is actually shipped to the purchaser's home address.
Oumaäti reserves the right to modify its prices at any time, it being understood, however, that the price listed on the website on the day of the order will be the only one applicable to the buyer.
The prices indicated include order processing fees, but not shipping and delivery fees for countries outside of France.
In case of an order to a country other than metropolitan France, you are the importer of the product(s) concerned.
Please note that for all products shipped outside the European Union and DOM-TOM, customs duties, local taxes, import duties or state taxes may be required.
These rights and sums are not the responsibility of oumaati.com. They will be at your charge and are your responsibility both in terms of declaration and payment to the authorities and competent bodies in your country.
You will only be entitled to a refund of the French VAT corresponding to the product(s) ordered if you meet the conditions required to benefit from a tax exemption.
We reserve the right to refuse any request for a tax refund that does not comply with the conditions specified in these terms and conditions of sale, as well as those required by the customs authorities.
Any request related to the tax exemption and/or the intra-Community VAT must be formulated after invoicing of the product(s) concerned.
If you live outside the European Union and TOM, that the product purchased is exported outside France, that the invoice is addressed to your address of residence and that you wish to benefit from a tax exemption, you can make a request for an export sales note to our services. The price calculated and mentioned on the invoice will be inclusive of all taxes. The goods that can be zero-rated are those that you have purchased for your personal needs at the tourist retail level and for which you can prove that they have been exported. Finally, the amount of your purchases must be greater than or equal to €175.00 (all taxes included) excluding participation in shipping costs and/or service offers and/or promotional offers.
We invite you to take note and to check beforehand the indispensable conditions to benefit from the exemption of French VAT.
You will have to make your request for an export sales note to our services, by e-mail or by mail.
You will have to provide some supporting documents before we issue the tax-free form: legible copy of both sides of an identity document (passport, residence permit, identity card, etc...), certificate on the honor (handwritten and identical to the model which will be communicated to you by the customer service) and a proof of residence abroad.
Following the study of these documents, an export sales slip with an identifying barcode will be issued by our services and sent to you by mail. After having your sales slip stamped by the Customs (PABLO terminal or Customs stamp), justifying the export within 3 months following the purchase and production of all the required documents, we will be able to refund you by transfer, the amount of the VAT due on the product(s) concerned. The time required to process this refund will vary between four (4) and six (6) weeks after receipt of your complete file.
In the event of non-compliance with the conditions and/or formalities, which are likely to change, we may refuse to issue the tax-free voucher.
The service and/or promotional offers that we may propose, as well as the contributions to the shipping costs, will not benefit from any possible tax exemption.
If you are a VAT-registered entity in another EU member state and you use the products purchased for your taxable activity, you should be able to reclaim the VAT charged by Oumaäti subject to compliance with the conditions set forth in the relevant EU VAT Directives.
Belgian and Luxembourg residents should note that the VAT of their country of residence is charged directly to them.
Residents of other member states will be charged French VAT unless they have provided Oumaäti with their intra-community VAT number prior to the invoice being issued.
In all cases discussed, this description assumes that the product is actually shipped to the purchaser's home address.
RIGHT TO REFUSE ORDERS
We reserve the right to refuse any order or cancel any purchase for any reason.
We also reserve the right to cancel any purchase (an order we have already accepted) in the following situations (among others), without being liable for any damages or charges:PRIVACY POLICY
We also reserve the right to cancel any purchase (an order we have already accepted) in the following situations (among others), without being liable for any damages or charges:
- the product is not available / in stock (any payment will be refunded) ;
- the bank details are incorrect or not verifiable;
- the order has been detected by our security systems as an unusual order or likely to be a fraudulent act;
- the price of the product(s) was incorrect;
- we were unable to deliver the package to the address indicated.
PRIVACY POLICY
The security and confidentiality of your data is a priority for Oumaäti©. The data you enter is instantly encrypted on your computer before being sent to us (using "SSL" encryption technology).
To track your preferences and the products you place in your shopping cart, we use "cookie" technology. These are small text files stored by your web browser on your hard drive. These files can be deleted between orders.
In accordance with the law n°2004-801 of August 6, 2004, Law relating to the protection of the physical people with regard to the treatments of personal data and modifying the law n°78-17 of January 6, 1978 relating to data processing, with the files and freedoms", you have a right of access, of modification, correction and suppression of the personal data which concern you. To do this, simply make a request:
By e-mail: contact@oumaati.com.
By post: Oumaäti, 11 rue Madan, 40130 Capbreton - France
SHIPPING POLICY
Shipping is always free of charge in France and Europe. The return is also free for metropolitan France. For all other destinations, additional shipping costs are applied.
For express delivery, Oumaäti© offers next day delivery (from the day of deposit in the post office).
Deliveries are made to the address indicated in the order form, which must be located in one of the countries that can be delivered. Do not hesitate to contact us if you encounter any difficulties, at the address "hello@oumaati.com".
Delivery is subject to the following conditions:
- we deliver from Monday to Friday;
- we will try to deliver your package at least two (2) times to the delivery address. We reserve the right to cancel your purchase if no one has signed for your package;
- You are responsible for the package once it is delivered;
- you must inspect the products within a reasonable time after receipt and you are required to accept the product unless you notify us within fourteen (14) days of receipt that the products are refused.
Delivery times are given as an indication only.
In the case of a delivery made by Colissimo, if the package arrives open and/or damaged, we invite you to refuse it.
If you decide to accept the goods, you must write down detailed handwritten reserves on the anomaly found and fill in a statement of anomaly as required by the regulations of the Post Office.
This form must be sent to us so that we can open an investigation and start a compensation procedure, if necessary.
If you refuse the goods, in addition to the handwritten reserves, you must ask the carrier that the package be returned to us, accompanied by a report which we encourage you to keep a copy.
In the case of a delivery made by other carriers, whether or not you accept the delivery, for any opened and/or damaged package, you must make detailed handwritten reservations that you will notify on the delivery slip and that you will inform us by mail, as well as the carrier, within three (3) working days following the delivery.
RETURN POLICY
Returned items must not have been been worn/u
ed and be in their original packaging (the box containing the handbag must also be in be in excellent condition).
It is up to the customer to provide proof of this return.
The customer may ask Oumaäti to refund the price of the product ordered (excluding shipping costs). This reimbursement will be made within 15 (fifteen) days of Oumaäti's receipt of the returned item, by crediting the customer's bank account used to pay for the order.
The return costs of the ordered product are at the charge of the the customer in the case of an order outside France.
Free returns are only available for shipments from France Metropolitan France.
In any case, these provisions do not provisions do not deprive the customer of the possibility to exercise his right of withdrawal, as indicated in as indicated in Article 6 below.
It is up to the customer to provide proof of this return.
The customer may ask Oumaäti to refund the price of the product ordered (excluding shipping costs). This reimbursement will be made within 15 (fifteen) days of Oumaäti's receipt of the returned item, by crediting the customer's bank account used to pay for the order.
The return costs of the ordered product are at the charge of the the customer in the case of an order outside France.
Free returns are only available for shipments from France Metropolitan France.
In any case, these provisions do not provisions do not deprive the customer of the possibility to exercise his right of withdrawal, as indicated in as indicated in Article 6 below.
Article 6 : Right of withdrawal
6.1 In accordance with article L 121-20 of the Consumer Code, the Code, the Customer has a period of 14 days from the receipt of the ordered items to exercise his right of to exercise his right of withdrawal without having to justify his reasons or pay penalties.
To return the product, the customer just has to send an email to the following address: hello@oumaati.com
The email must contain the following elements:
6.1 In accordance with article L 121-20 of the Consumer Code, the Code, the Customer has a period of 14 days from the receipt of the ordered items to exercise his right of to exercise his right of withdrawal without having to justify his reasons or pay penalties.
To return the product, the customer just has to send an email to the following address: hello@oumaati.com
The email must contain the following elements:
- Title: "Product return"
- Order number
- Customer name
- Delivery address
- Email address of the attached account
If the customer exercises his/her right of withdrawal, Oumaäti will promptly send an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email).
To obtain a free return slip, you can write to hello@oumaati.com. You will be provided with a printable voucher. You will then have to print it, stick it on the package on the package and drop it off at a "La Poste" store or a "point relais" near your address. your address.
Free returns are only concern only for shipments to Metropolitan France.
Any shipment made by the customer himself, without using the the return form, will not be reimbursed for the shipping costs of this return. return. These will be charged to the customer.
To obtain a free return slip, you can write to hello@oumaati.com. You will be provided with a printable voucher. You will then have to print it, stick it on the package on the package and drop it off at a "La Poste" store or a "point relais" near your address. your address.
Free returns are only concern only for shipments to Metropolitan France.
Any shipment made by the customer himself, without using the the return form, will not be reimbursed for the shipping costs of this return. return. These will be charged to the customer.
